Orthodontic Appointment Policies

In an effort to keep our office operations efficient, we ask that our patients comply with our basic appointment policies and guidelines. We will confirm your appointment times by email or text 24-48 hours before your scheduled appointment. We’re all human, so we understand that things come up and sometimes appointments must be cancelled. If you need to cancel an appointment, we ask that you please give us 24-hour notice so we can offer your time to someone else.

Orthodontic Financial & Insurance Information

No two patients require the exact same orthodontic treatment. Therefore, every patient’s treatment costs will differ based on the exact treatment specifications. After your initial consultation with Dr. Pitner or Dr. Carroll, we will provide the details of an exact treatment plan, including the costs. Our staff will review the plan and costs with you in detail and discuss all available payment options so you can make the best choice for yourself or your family. If you wish to pay through a payment plan or financing, we will work closely with you to create a plan that suits your budget. We aim to make it easy and affordable to achieve a beautiful healthy smile.

For patients who will supplement orthodontic treatment costs with insurance coverage, we will file and handle all insurance paperwork on your behalf, making it a hassle-free process. If your plan changes at any time during treatment, you must alert us immediately, as you are responsible for any changes in cost as a result of insurance coverage changes. To keep things simple for payment, we accept the following payment methods:

• Check
• Debit Card
• Visa, Mastercard, American Express

Contact Us With Questions Or To Book An Appointment

If you have any additional questions not covered here, please don’t hesitate to call us at 803-859-4442. We’ll be happy to answer any specific questions on the phone. We’ll see you soon!
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